DELIVERY RATES AND CONDITIONS

Packages are dispatched generally after 2 days after receipt of payment. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight or size of shipment. We advise that you order your items in one order. We cannot group two distinct orders placed separately.

Packages are dispatched at your own risk, but special care is taken to protect fragile items.

RATES:

 Below 1 kg1 – 3 kg3 – 5 kg
12 x 10 x 7 in
5 – 10 kg
18 x 12 x 9 in
10 – 20 kg
20 x 16 x 12 in
LUZON3104105551,0501,955
VISAYAS3104105551,0501,955
MINDANAO3104105551,0501,955

Shipment of packages more than 20g may vary on the shipper’s cost with added package and handling fee. 

Studio One Art Studio and Gallery has the right to charge the delivery cost if the package is over the actual size or weight.

Delivery rates are subject to change without prior notice.

PAYMENTS

NO MINIMUM ORDER AMOUNT REQUIRED. Acceptable forms of payment for on-line ordering are:

BANK DEPOSIT

Bank deposit through Metrobank. For orders to be process, payments must be made within 3 banking days after receipt of order confirmation via text/e-mail. Failure of payment within 3 banking days would result in order cancellation.

CASH ON DELIVERY

Please prepare the exact amount during the delivery schedule sent to your email. Failure to do so will mean order cancellation . Please keep in mind that three (3) order cancellation attempts will put you on our blocked list and you will not be able to make purchases in the future.

When payments are made from the selected/chosen method, the customer must send an text/ email with the following details: Order #, Bank &Branch and Date. Please keep your transaction forms for reference.

Example:

John Cruz, Order #00005, Metrobank Salinas Drive Branch, 05/06/2018

Send Text Message: 09173082385

Email: studio1.iligan@gmail.com

Please allow 2-3 working days to process your order. You will receive an email from STUDIO ONE ART STUDIO AND GALLERY for order status and validation.

RETURNS

In the event that a return is needed, please contact STUDIO ONE ART STUDIO AND GALLERY within 3 days. Returns due to damage, defective product, or wrong item shipped (must be new, unused, and contain all original packaging) will be reviewed by our personnel for proper return. Returns must be in original wrapping or container and must arrive back to us in resalable ondition.

Return shipping can be arranged with the following shippers: LBC, 2Go or DHL. If the shipment is lost on its way back to STUDIO ONE ART STUDIO AND GALLERY, you may follow up with the shipper for claims and resolution.

When returning stock items of your choice, please include a copy of the receipt.

Merchandise returned as a result of a customer order error will be subject to a 50% restocking charge as long as the merchandise are not opened or damaged upon receipt plus the shipping charge for return. Delivery charges will not be refunded and will be at the cost of the client.

Once return packaged has been received by us, allow for 2 weeks for return to be reviewed and processed.

ISSUE OF REFUNDS

Refunds are issued solely by bank transfer. STUDIO ONE ART STUDIO AND GALLERY is not liable on all Bank fees during refunds.